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CERDASJANA / LEGAL

Terms & Conditions

Understand your rights and responsibilities

Please read this agreement before using CerdasJana applications, AI features, hosting, subscriptions and builder tools.

Effective:2026-10-11 Last updated:2026-10-12 Version:1.3.0
26 sections covering your rights, AI usage, payments and services
Important to know

Review AI-generated outputs, protect your projects and understand billing, cancellation, credits and retention.

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Acceptance and scope

These Terms & Conditions govern cerdasjana.com, app.cerdasjana.com, connected domains, workspaces, subscriptions, AI services, builders, hosting and related CerdasJana services (together, the Platform). “We” means the operator identified in the Platform's legal and billing information. By creating an account, using a trial, placing an order or using the Platform, you accept these Terms and the applicable checkout disclosures and published policies. If acting for a business, you confirm you have authority to bind it.

Nothing in these Terms removes consumer, privacy or other statutory rights that applicable law does not permit us to exclude. If you do not agree, do not use the Platform.

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Definitions

“Input” is information, prompts, instructions, assets, files, configurations or links you provide. “Output” is text, code, images, spreadsheets, software, websites or other content generated or modified with the Platform. “Project Data” includes project files, databases, configurations and deployments.

“AI Credits” are metered usage entitlements rather than cash or transferable property. A “Managed Sub-Domain” is provisioned by CerdasJana. An “External Site” is hosted outside CerdasJana even when connected to it.

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Eligibility, accounts and security

You must be at least 18 years old, or the higher age of majority applicable where you live, and capable of entering a binding contract. Provide accurate registration and billing details, protect passwords and tokens, enable available security protections and promptly report suspected unauthorised use. You are responsible for authorised users and activity under your account, except where the problem results from our breach of duty.

Account information and authentication may be synchronised between the main CerdasJana website and its application site. Do not sell, share or misrepresent account access. You must have authority to use an organisation's account and to grant access to its projects.

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Builders, features and plan limits

CerdasJana may provide Website Builder, Webapp Builder, Excel Builder, Offline App Builder, App Package Builder, AI text and code assistance, AI image generation, previews, exports, Managed Sub-Domains, custom-domain connections and database or hosting services. Availability, supported formats, model options, storage, site quotas and exports depend on the purchased plan and current technical capabilities.

A site's allocation may include both CerdasJana sub-domains and connected custom-domain sites. Each builder's project folders and access are separated by builder type. We may apply reasonable technical limits and change features with appropriate notice where required.

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Free Trial and restrictions

The Free Trial lasts 30 days and gives eligible access to Website Builder and Webapp Builder only. Excel Builder, Offline App Builder and App Package Builder require an active paid Starter, Creator or Pro plan. Trial access does not automatically become paid unless you explicitly select a paid plan and authorise its payment.

Repeated free-trial registrations, artificial email identities, account sharing to evade limits and other abuse may lead to refusal, suspension or termination of trial access. The trial's features, site quota and AI Credits are limited to what the current plan comparison shows.

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Pricing, taxes and subscriptions

Plans may be billed monthly or yearly in Malaysian Ringgit (MYR) or another currency shown at checkout. The checkout controls the price you authorise, taxes, any additional gateway charges, billing frequency, introductory yearly discount, subsequent renewal offer and promotional eligibility. We will not retroactively increase the price of a completed purchase.

By authorising recurring billing, you permit the selected payment provider to collect disclosed charges until cancellation becomes effective. Future price or tax changes will be communicated as required by law. Your bank may apply currency conversion or other charges.

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Upgrades, downgrades and cancellation

Upgrades normally become effective following successful payment. Any prorated charges or adjustments should be disclosed before confirmation. Downgrades normally apply at the next renewal and may reduce available features, sites, credit allowances and hosting rights. Projects exceeding downgraded limits may become restricted rather than immediately deleted.

Request cancellation through the subscription controls. Automatic renewal is stopped once the payment provider or CerdasJana confirms cancellation. If confirmation is missing, contact support before the renewal date. Cancellation usually preserves paid access until the end of the paid period. It does not automatically create a refund entitlement.

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AI Credits, add-ons and rollover

AI Credits may be deducted for AI text, code, image generation and other metered tasks at rates shown in the Platform. Different model choices, generations and processing stages can use different amounts. Credit estimates do not guarantee final consumption. Processed requests may consume credits even if a result is incomplete, subject to any published credit-adjustment policy.

Where applicable, credit balances are spent in this order: purchased add-on credits, eligible rollover credits, then current-cycle monthly credits. Creator and Pro rollover is governed by their specific plan rules and may expire after the following cycle. Other monthly credits may expire at cycle end. Add-on credit validity is as disclosed when purchased. Credits are not currency, are not transferable and cannot be exchanged for cash, subject to non-excludable legal rights.

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AI processing and third-party providers

AI functions may rely on third-party providers of language models, code generation, image generation and infrastructure. To perform your request, relevant Inputs, Outputs and project context may be transferred to those providers under applicable contracts, the Privacy Policy and law. Providers, models, processing locations, context limits and costs may change.

Do not assume any content submitted to an AI tool is suitable for sensitive or regulated information. The use of Inputs by providers for model improvement or training is governed by the applicable privacy disclosures and provider arrangements, and is not authorised merely by this clause.

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AI output quality and human oversight

AI outputs may be incorrect, outdated, biased, incomplete, insecure, offensive or similar to another person's output. We do not guarantee originality, exclusivity, copyright eligibility, factual accuracy or suitability for a particular purpose. Review and independently test any generated website, application, formula, image, design, content or software before relying on it.

Do not make legal, medical, financial, employment, safety-critical or other high-impact decisions based solely on AI. Obtain appropriate professional advice where needed, and provide human review and oversight. You remain responsible for decisions and activities based on outputs.

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Input, output and intellectual-property rights

You retain your lawful rights in Input and Project Data. As between you and CerdasJana, you may use and commercialise generated Outputs to the extent permitted by law and third-party rights. This does not transfer CerdasJana's software, models, original templates, trade marks or underlying infrastructure. Outputs may not qualify for exclusive intellectual-property protection.

You grant us and necessary service providers a limited licence to host, copy, transmit, process and display Inputs, Outputs and Project Data only as reasonably necessary to provide, secure, maintain and improve the contracted services, comply with law and enforce these Terms. You must have the rights to all logos, links, images, code, datasets and materials you supply. Respect the licences of open-source and third-party components.

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Acceptable use and prohibited activity

Do not use CerdasJana or its outputs for unlawful activities, infringement, impersonation, harassment, discrimination, fraud, deceptive advertising, exploitation of minors, non-consensual intimate material, or malicious political deception. You must not create phishing sites, malware, credential theft software, spam systems, botnets, unauthorised surveillance or code primarily intended to compromise other systems.

Do not attack the Platform, circumvent credits or trial restrictions, conduct unauthorised penetration testing, scrape protected data, overload infrastructure, resell account access without authorisation or bypass security controls. We may investigate credible abuse, block unsafe content and suspend deployments, consistent with law and applicable privacy requirements.

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Generated code and security responsibilities

AI-generated code, Excel formulas, offline apps and downloadable application packages may contain software defects, unsafe dependencies, security vulnerabilities, broken installations, licensing conflicts or insecure configurations. You must test in a safe environment, review source code, scan dependencies, protect credentials, validate inputs, manage permissions, apply patches and maintain independent backups before production use.

You are responsible for compliance with applicable privacy, accessibility, payment, intellectual-property, safety and industry requirements for the applications you deploy. No generated installer, export or application is guaranteed to work on every device, operating system, browser or hosting provider.

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Builder-specific responsibilities and distribution

Website Builder and Webapp Builder can produce editable or published projects. Excel Builder can generate workbooks with formulas. Offline App Builder can produce locally used software. App Package Builder can generate self-installing or self-hosted ZIP application packages. Export and deployment options vary by feature and plan.

Unless separately agreed in writing, you are the publisher, operator and distributor of deployed projects. Provide your own end-user terms, privacy disclosures, cookie controls, licences, consumer information, customer support and regulatory approvals as required. Do not describe generated applications as certified or audited by CerdasJana. Review exports for exposed keys or personal data.

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Managed hosting, domains and publishing

Managed Sub-Domains, custom domains, DNS records, HTTPS certificates, databases and publishing are subject to provisioning, ownership verification, plan limits and third-party availability. You remain responsible for lawful content, domain registration and renewal, DNS access and third-party hosting fees not expressly included in your subscription.

We may unpublish unlawful, infringing, unsafe or non-compliant sites, or those subject to valid legal orders. Domain ownership is not transferred by connecting a domain to CerdasJana. DNS and certificate services cannot guarantee continuous accessibility. Managed Sub-Domains may be reserved, suspended or removed under valid policies or law.

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External sites, connectors and databases

Connecting an External Site requires permission to access its hosting, files, credentials, DNS and databases. You are responsible for securing that external environment and maintaining backups. Removing an External Site's record from CerdasJana does not, by itself, remove its externally hosted files or database. A CerdasJana-managed database provided for the site may nevertheless be deleted under the applicable deletion process.

Deleting a Site record and deleting a Managed Sub-Domain are separate actions. Full managed sub-domain teardown occurs via Sub-Domain deletion. Managed-database migration can require a cutover within an announced transition window. Endpoints that remain unreachable may be marked inactive and later deleted following the published grace or pending-deletion period.

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Data storage, retention and deletion

Keep independent backups and export important Project Data regularly. Backup facilities do not guarantee recovery, a fixed recovery time or permanent storage. After trial or subscription expiry, Sites and Managed Sub-Domains may enter a read-only period for up to 60 days, with AI creation and editing disabled. After that period, eligible projects and hosting resources may be permanently deleted.

Earlier deletion may occur when you request it or where required by law or security. External hosting resources are not automatically removed when you delete a CerdasJana record. Billing, compliance, security and audit records may be retained longer where law or legitimate dispute resolution requires. Permanently deleted data may be irrecoverable, including after backups rotate.

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Privacy, confidential information and data transfers

Our separate Privacy Policy describes collection, use, storage, security, disclosure and data-subject rights relating to personal data. Personal data processing is subject to Malaysia's Personal Data Protection Act 2010, as amended, and other applicable rules. Certain AI, cloud or payment providers may process information outside Malaysia, subject to lawful transfer safeguards and applicable policies.

Do not submit another person's personal, sensitive, regulated or confidential information without authority and a lawful basis. If you deploy your own service, you are responsible for your end users' privacy notices, lawful processing, consents where required, security and data requests. Do not assume a generated application satisfies legal compliance automatically.

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Gateways, refunds and billing disputes

Payment may be processed by Stripe, PayPal or another provider identified at checkout. Their payment authentication, recurring billing and dispute rules may apply. Delayed payment events or unsuccessful synchronisation can delay entitlement or cancellation updates. If the status is unclear, contact support using your payment reference before paying again.

Unless mandatory consumer law or a disclosed refund policy requires otherwise, fees for services already supplied and AI Credits already consumed are generally not refundable merely because a subscription was cancelled or an output did not meet expectations. Refunds and adjustments are evaluated under the law, applicable checkout terms and actual service circumstances. If a charge seems incorrect, contact us promptly. A payment reversal may temporarily restrict related access while investigated, subject to your legal rights.

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Third-party services and reference content

CerdasJana may connect with model providers, payment services, domain registrars, DNS, external hosting, software libraries and public web links, including business or social profile links you provide. Third-party terms, licences, privacy rules, charges and service interruptions may apply. You must have permission to connect to third-party services or use their content.

We do not endorse a third-party service merely by mentioning it. AI-produced references, links and citations may be fabricated or broken. Independently confirm their accuracy and your right to use the referenced material.

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Affiliate and referral programmes

Where an affiliate or referral programme is made available, separate published eligibility, commission, attribution and payment conditions apply. Any advertised commission percentage or earning period applies only to qualifying payments as defined by that programme. Rewards are not guaranteed income.

Self-referrals, fake accounts, dishonest marketing, bulk spam and attempts to manipulate commissions are prohibited. Refunded, fraudulent or disputed transactions may result in commission adjustments. You are responsible for appropriate disclosure and taxes on referral activity.

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Availability, maintenance and changes

We endeavour to operate a reliable Platform, but planned maintenance, urgent security work, provider outages, internet failures, DNS issues, payment processing and attacks may interrupt functionality. We do not promise uninterrupted or error-free operation. Support availability, response time or uptime commitments apply only when expressly offered under a specific plan or written service-level agreement.

We may update models, features, interfaces, APIs, export formats and infrastructure. Material adverse changes to paid entitlements will be notified and remedied where required by applicable law or an express purchase commitment. We cannot guarantee recovery of previously deleted projects or repair of external hosting systems.

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Suspension, restriction and termination

We may reasonably restrict, suspend or terminate accounts or deployments for non-payment, repeated trial abuse, fraud, serious policy breaches, unsafe content, security incidents or legal requirements. Where lawful and practicable, we will provide notice and an opportunity to correct an issue. You may end use and cancel via available account controls.

Termination does not remove outstanding charges, rights already accrued or provisions intended to survive, including rights, disclaimers, liabilities and dispute procedures. Access to exports after termination depends on the retention period and applicable legal and technical restrictions.

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Disclaimers and no promised results

To the extent permitted by law, the Platform and generated outputs are provided on an “as available” basis. We do not promise specific revenue, SEO ranking, business outcomes, legal compliance, security certification, error-free code, successful deployments or uninterrupted hosting. Outputs and sample advice require independent verification and are not a substitute for professional advice.

Nothing here excludes an express written warranty or statutory guarantee that cannot legally be excluded.

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Liability, indemnity and consumer rights

To the fullest extent permitted by law, neither party is liable to the other for indirect or consequential loss, lost profit, anticipated savings or business interruption. Subject to rights and liabilities which cannot be excluded, including applicable liability for fraud, wilful misconduct, personal injury or death, CerdasJana's total liability arising from the affected service will not exceed the fees you paid for that service in the 12 months before the event giving rise to the claim.

You agree to indemnify us for reasonable third-party claims resulting from your unlawful inputs, deployed services, infringement or material breach, only to the extent caused by your conduct and permitted by law. We remain responsible for our own legally non-excludable duties. Mandatory consumer and data-protection remedies remain unaffected.

Changes, notices, governing law and contact

We may update these Terms for legal, security, product or operational reasons. We will publish the revised Terms and effective date and give advance notice where legally required or where changes materially affect your paid rights. Changes do not retroactively remove rights arising from completed purchases. Electronic notices, receipts and cancellation confirmations may be sent to your registered email or shown in the Platform.

Malaysian law governs these Terms, without overriding mandatory rights that apply elsewhere. Subject to mandatory legal forums, disputes may be brought before competent Malaysian courts. Please first contact support to attempt an informal resolution. If translations differ, English is the reference text to the extent permitted by law. If a provision is unenforceable, the rest continues where lawful.